Waiting Time Waiver

Designed to take the stress out of moving.

On the day of your removal, you may come across some unexpected delays in collecting the keys to your new property or someone in your chain has not fully vacated yet. This can cause stress and additional costs from removal companies, as they have a crew standing by with not much to do.

At Pooley Removals we know that these types of delay can be the main cause of moving day anxiety and one of the main factors of going over your budget.
That is why we offer a Waiting Time Waiver.

How It Works

If you include our waiting time waiver in your package from us, we will guarantee you the following;

We cover waiting time from 2:00pm (or our arrival time at the unload address) to 4:00pm – these are the typical times when delays happen.

Additional hourly charges after 4pm, are capped at £25 + VAT per crew member.

If you still can’t get into your new home after 5pm we will store your belongings in our secure storage facility and arrange a new delivery time (Additional charges for storage and re-delivery will apply).

If Our Waiting Time Waiver is not taken, we reserve the right to charge waiting time costs of £30 plus VAT, per crew member, per hour until unloading can commence – this will be payable on the day.

Moving home is not an everyday experience for most people, but for us it is. We know offering this guarantee will help relieve some of the stress if you are delayed.

Our friends at Rightmove have put together a quick tips guide to avoid delays when moving. Check it out here.